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142. [BIZ BITE] What Should I Do if Shopify Flags an Order as Fraud?

eCommerce Badassery · June 30, 2022 · 7 min

Summary

This episode provides a concise guide for ecommerce store owners on how to effectively manage Shopify fraud flags. It outlines the common triggers for these alerts, details a systematic approach to investigating suspicious orders, and offers strategies to prevent costly chargebacks. Listeners will learn how to balance fulfilling orders with robust fraud prevention, ultimately safeguarding their business from financial loss.

Key takeaways

Themes

shopify & ecommerce platformssupply chain & operationsai & automation

Topics covered

shopify fraud detectionchargeback preventionorder verificationecommerce risk managementfraud analysis toolsriskified

Episode description

If you've ever gotten that fraud notification in Shopify it can be hard to know what your best next steps are. In today's episode, I'll share what usually sets this fraud flag off, how I research whether or not it's a legit order, how you can protect yourself from chargebacks and a tool that can take on the risk for you. Links Mentioned http://riskified.com Read the Full Episode Transcript http://ecommercebadassery.com/142 FREE Resource Library Every freebie I’ve created to help you grow the traffic, sales, and profit in your eCommerce Business, all in one place! http://ecommercebadassery.com/freestuff Want More Badassery? Join the eCommerce Badassery Facebook Group and connect with other eCommerce entrepreneurs just like you! http://ecommercebadassery.com/facebook Let’s connect on Instagram @ecommercebadassery https://instagram.com/ecommercebadassery Ready to Level Up Your Email Marketing & eCommerce Business? Try the Klaviyo Email Marketing Platform - Built specifically for eCommerce, serving entrepreneurs, and iconic brands. https://ecommercebadassery.com/klaviyo Work With Me Interested in getting my brain focused on YOUR business? Learn more about my services… Email Marketing Help: https://ecommercebadassery.com/email-marketing eCommerce Help: https://ecommercebadassery.com/ecommerce-help Rate, Review, & Subscribe Like what you heard? I’d be forever grateful if you’d rate, review and subscribe to the show! Not only does it help your fellow eCommerce entrepreneurs find the eCommerce Badassery podcast; it’s also valuable feedback for me to continue bringing you the content you want to hear. Review Here: https://podcasts.apple.com/us/podcast/ecommerce-badassery/id1507457683 This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy

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Frequently asked about this episode

What does this episode say about shopify & ecommerce platforms?
When Shopify flags an order, investigate common triggers like billing/shipping mismatches or unusual email patterns to assess legitimacy.
What does this episode say about supply chain & operations?
Implement a manual review process for suspicious orders, cross-referencing customer data such as IP geolocation and email addresses.
What does this episode say about ai & automation?
Utilize third-party tools like Riskified to offload fraud risk and streamline verification for high-risk transactions.
What does this episode say about shopify & ecommerce platforms?
Develop clear shipping policies that account for potential delays due to fraud investigation.
What does this episode say about shopify & ecommerce platforms?
Proactively contact customers with flagged orders using discreet methods to verify details without alienating legitimate buyers.

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