What’s the best way to display customer reviews on a PDP to build social proof?

Expert answer · sourced from 8 podcast episodes

Short answer

Jeremy Horowitz of Shopify1Percent argues reviews are evolving beyond just text. For maximum social proof, you should display traditional written reviews alongside more dynamic content like video testimonials, user-generated photos from social media, and even customer Q&A sections on the product page.

TL;DR

Jeremy Horowitz made a point on the Shopify1Percent podcast that really stuck with me: the classic star-rating and text-review block is on the decline. His view is that the smartest brands are moving toward broader forms of social proof. Instead of just showing what customers wrote, you need to show what they did, how they look, and what they asked.

He frames it as an evolution. For years, Amazon has understood this with its "Customers Ask" sections, which Shopify merchants are only now starting to adopt widely. The real opportunity isn

Cited episodes (8)

  1. Ecommerce Coffee Break — Copywriting Tips to increase Conversion Rate on Shopify product detail pages | #022 Claus Lauter cover art
  2. Ecommerce Coffee Break — Drive More Sales with User Generated Instagram Content | #248 Nick Lisauskas cover art

    Drive More Sales with User Generated Instagram Content | #248 Nick Lisauskas

    #2 · Ecommerce Coffee Break · with Nick Lisauskas

    Offers a concrete layout idea: pairing a review aggregator with a visual UGC gallery.

  3. Ecommerce Conversations — Guitar Retailer Creates Facebook Store cover art
  4. Shopify1Percent — Jeremy Horowitz: The Untold Truth About Shopify Plus and the App Stacks Behind 8-Figure Shopify Brands cover art

    Jeremy Horowitz: The Untold Truth About Shopify Plus and the App Stacks Behind 8-Figure Shopify Brands

    #4 · Shopify1Percent · with Jeremy Horowitz

    Challenges the dominance of text reviews, suggesting a broader strategy for social proof.

  5. Firing The Man — What Should Amazon Sellers Focus on To Increase Profits With Mike Jackness Part 2 cover art
  6. Ecommerce Conversations — PowerReviews CEO on Product-review Strategy cover art
  7. Firing The Man — The Power of Online Reputation with DJ Sprague cover art
  8. The Seller's Edge — The Secret to 1M+ Reviews: Social Proof Strategies That Work cover art

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