how to lower cac?

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Taylor Holiday from Common Thread Collective reframes this entirely and pushes for "Negative CAC," where you actually profit on the very first sale. This shifts the focus from just reducing customer acquisition cost to optimizing your contribution margin and average order value from the jump.

TL;DR

On Ecommerce Conversations, Taylor Holiday of Common Thread Collective introduced a really powerful way of thinking about this by flipping the entire goal on its head. Instead of just trying to lower your acquisition cost, he says to aim for what he calls "Negative CAC." This means your business is so efficient that you actually make a profit on the very first purchase a new customer makes. The acquisition doesn

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